Frequently Asked Questions
WHERE IS YOUR THEATRE LOCATED?
All of our dinner shows are performed at the Oh Canada Eh? Dinner Theatre in Niagara Falls, Ontario. Our rustic, log-cabin theatre is located at 8585 Lundy's Lane. We are less than a 10-minute drive from the brink of Niagara Falls. We are located just over an hour from Toronto, and less than an hour from Hamilton. We are also located within 15 minutes of the American boarder when crossing the Rainbow Bridge into Niagara Falls.
The ROCKY HORROR SHOW is performed at the Seneca Queen Theatre, which is located in Downtown Niagara Falls at 4624 Queen Street, Niagara Falls. The ROCKY HORROR SHOW is also a Show-Only event, and does not include a meal.
IS THE OH CANADA EH? DINNER SHOW APPROPRIATE FOR CHILDREN?
Yes! The OH CANADA EH? DINNER SHOW provides family-friendly entertainment. This show can be enjoyed by all ages. The entire show is "squeaky clean" and every member of your family will enjoy the show - even teenagers!
ARE THE OTHER SHOWS APPROPRIATE FOR CHILDREN?
If any other upcoming shows are not appropriate, it will be advised under the Audience area of the show's description on our website. We currently suggest mature audiences for performances of the ROCKY HORROR SHOW and any of our interactive MURDER MYSTERY events. For additional questions or concerns, please contact our box office and one of our representatives will be happy to assist you!
WHAT IS THE MENU?
Our meals are served family style so guests can help themselves to what they like and have seconds of their favourites. Our menus do change slightly with each production. For full menu details, please visit the show page for the production you are interested in attending. Full meal and bar menus are listed for all of our productions. Please note that our menu is subject to change at any time.
DO YOU OFFER A CHILDREN'S MENU?
We usually find that children love choosing what they would like to eat from our five-course, family-style meals. We are also happy to provide children under 12 years of age with a side of macaroni and cheese. This is provided at no additional cost and children are still able to help themselves to any other menu items they would like to try. Please notify our box office at the time of your ticket purchase if you would like this option to be added to the meal for the children in your party. Our theatre does require up to 24 hours notice to accommodate specialty meal requirements.
ARE YOU ABLE TO PREPARE A MEAL TO ACCOMMODATE MY FOOD ALLERGY?
Although we are not a full-service restaurant and we do serve a set menu every night, we do our best to cater to the needs of those guests with allergies or special dietary concerns and/or beliefs. Our kitchen adheres to all safe food handling guidelines and procedures to avoid any cross contamination within our kitchen. Once the meal leaves the kitchen, it is served family-style, with platters being passed around the table from guest to guest. We are therefore, unable to guarantee that cross contamination does not take place after the food is delivered to your table. Please be sure to advise us at the time you make your reservation as many of our menu modifications must be made prior to your arrival. We do offer vegetarian, vegan, gluten-friendly and other specialty menu options with at least 24 hours notice.
WHAT TIME SHOULD I BE THERE?
Each show has varying times; please visit our show schedule to find out each specified time. All seats are pre-assigned, so no need to arrive early.
IS THE TIP INCLUDED IN THE TICKET PRICE?
Gratuities are not included for any retail ticket purchases. Your ticket purchase includes dinner, show, HST tax, and ticket processing fees. Staff gratuities are not included and will be at the discretion of each guest on the night of the performance.
DO YOU CHARGE A DMF OR TOURISM TAX?
Our theatre does not charge any additional/optional taxes, other than the 13% HST tax which must be charged by law within the province of Ontario. A Ticket Processing Fee of $3.95 is charged on each seat as our theatre uses a third party ticket management system. Like most concerts, theatres and event locations, our theatre charges this processing fee on a per ticket basis. This fee is charged when purchasing tickets online, by phone or in person at our box office.
WHEN VISITING THIS ATTRACTION, WHAT IS THE DRESS CODE?
The Oh Canada Eh? Theatre has a casual dress code.
ARE CAMERAS AND VIDEO CAMERAS ALLOWED DURING YOUR SHOW
If you are attending a performance of the OH CANADA EH? DINNER SHOW, the taking of photographs is permitted. We want you to be able to share your memories with your family and friends. Post them on our Facebook page! For the safety of our performers, and due to copyright laws, flash photography, videography and other recordings are not permitted. For information on photography restrictions for any other production performed at the Oh Canada Eh? Dinner Theatre, please contact our box office.
DO WE NEED TO PURCHASE OUR TICKETS IN ADVANCE?
We suggest that you purchase your tickets as soon as possible. Many performance dates sell out in advance and seating location is based upon the date you purchased your ticket.
WHAT IS THE CANCELLATION POLICY?
All ticket purchases are a non-refundable purchase at the time of booking. If you have made a ticket purchase and are no longer able to attend your selected performance please contact our box office as soon as possible. If notice is given a minimum 24 hours prior to your expected arrival at our theatre, we will gladly rebook your seats for a future show date. Ticket processing fees will be charged as well as any increases in ticket prices.
ARE YOUR TICKET PRICES LISTED IN CANADIAN OR US DOLLARS?
The OH CANADA EH? DINNER SHOW is 100% Canadian! This includes our show's music, characters and menu. Keeping with the theme, all of our prices are also quoted in Canadian Dollars. When purchasing tickets, your credit card will be charged in Canadian Dollars for the price quoted and your credit card company will process the order and convert it into your domestic currency based on their applicable exchange rates. Any other currencies listed when purchasing your tickets online are an approximation only. The Oh Canada Eh? Dinner Theatre is not responsible for credit card foreign exchange rates or any additional fees for foreign currency conversion which may be charged by credit card companies.
IS YOUR THEATRE ACCESSIBLE?
We are happy to offer accessible seating throughout our showroom. Our entire theatre is located on ground level with no stairs or ramps. Limited accessible seating is available in all three of our theatre's seating sections. Please advise the box office upon booking should you or anyone in your party require accessible seating. Our theatre also offers limited accessible parking and accessible washroom facilities.
IS IT ASSIGNED SEATING?
There are three sections of seating to choose from when you make your dinner and show ticket purchase. Seating is then assigned in each section by priority of when you purchased your tickets. Remember we have guests who purchase tickets months and even YEARS in advance. All SHOW-ONLY tickets are general admission and are located around the perimeter of the room. Please click here for additional seating and ticket information.